About Us

1st Call Lockouts Ltd. are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:

1st Call Lockouts Ltd.
Unit 1b Charlotte Rd Stirchley
Birmingham
B30 2BT
United Kingdom

Phone: 0121-459-8722
Fax: 0121-451-1315
Email: rbunn [at] 1stcalllockouts [dot] co [dot] uk

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

We ship across the UK and Ireland. Orders totalling under £100 will be subject to a £5.50 charge, orders over £100 qualify for FREE delivery.

Delivery Schedule

We will normally send your order to you in 2 business days.

Please note some items are built to order, so please call 0121 459 8722 to check stock.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 17.5% VAT is added.

Credit Card Security

Our orders are processed by HSBC Secure Payment ensuring maximum security and peace of mind.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Privacy Policy

1st Call Lockouts Ltd. do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Please note:

Due to the nature of some of our products we are unable to refund the cost of any extra keys, we are also unable to accept some products back for exchange if keys have been cut.
We are also unable to refund any shipping costs on Items that have been ordered incorrectly
Items that have been sent incorrectly on our behalf, we will issue a full refund of the total goods returned including any shipping costs.